Customer Engagement Specialists

Closing Date: 25 Feb 2020

Vacancy:                    Customer Engagement Specialists  

Reference:                 PNI-CES-02/20

Date:                          12th February 2020

Salary:                       £18,000

Contract:                   Full Time and Part Time, Permanent

Reporting to:             Service Operations Team Leader

Location:                   Antrim Technology Park, Antrim    



Join one of Northern Ireland’s top 50 businesses and enjoy exclusive employee perks!


We are looking for customer service experts to join our award-winning Customer Engagement Team based in our Antrim office. This is a dynamic evolving role so you must be flexible and adaptable to change.


Your new company…

Power NI is the largest electricity supplier in Northern Ireland, supplying 465,000 homes and 35,000 businesses. It employs over 370 staff and operates over three sites in Belfast, Antrim and Omagh. Its core business focuses on securing wholesale electricity to meet customers’ needs as competitively as possible, including from renewable sources, and to onward market, sell and bill effectively to those customers.


The business has a strong brand reputation and is passionate about service innovation and excellence.


Part of a bigger group….

Power NI is part of Energia Group. Energia Group is the leading independent energy company in the all-Ireland market.  With substantial businesses in both NI and the ROI and an annual turnover of circa €2 Billion, Energia Group is one of Ireland’s Top 50 Businesses.


The Rewards…

  • A starting salary of £18,000
  • Annual Performance related Bonus of up to £1,000
  • Free car parking
  • Annual Pay Reviews
  • 20-25 days holiday per year plus 11 statutory holidays and opportunity to ‘buy’ additional holidays
  • Company Pension Scheme with an employer contribution of up to 6%
  • Excellent opportunities for career progression and year-round learning and development courses
  • Employee Assistance Programme
  • Health Cash Plan
  • Membership of Social Clubs
  • 37 hour working week between 8am to 7pm Monday to Friday


What’s involved in the role?

  • You will be the first point of contact for all queries, responding to and delivering a customer experience that is second to none
  • Listen effectively and respond accordingly to our customer’s needs
  • Win and retain customers through your passion for great customer service
  • You will work alongside some of the industry’s best customer service advisers to achieve business performance targets’ ensuring the Power NI brand continues to grow
  • Use Microsoft Office and Power NI’s Customer Care and Billing Systems to manage your workflow on a daily basis
  • Actively promote and establish payment schemes alongside our other Power NI products and services to match our customers’ needs
  • Develop and maintain positive working relationships both internally and externally
  • Ability to work on various campaigns; domestic, Commercial or Energia
  • Carry out all duties in line with company policies, procedures and relevant industry guidelines


Our aim is to develop great people with great skills, so if you are successful we offer an intensive induction and development programme which will ensure you have everything you need to be successful in the role and develop your career.


Essential Criteria:

  • 5 GCSE’s (grade A-C to include Math and English) or equivalent
  • At least 6 months Customer Service Experience
  • Strong IT Skills with a good working knowledge of MS Office


Desirable Criteria:

  • Previous experience of working in a contact centre environment



  • Drive for Results
  • Judgement/Decision Making
  • Communication
  • Taking Ownership
  • Managing Relations


Additional Requirements     

The job requires a considerable degree of commitment, flexibility and adaptability on the part of the job holders to meet quality standards and work deadlines. The individual must have a forward-thinking approach and be able to work independently.


To Apply

Please complete the following steps;



  • Download, complete and return the Monitoring Form to [email protected]                                                             



All emails must quote the job title and vacancy reference in the subject box.


**NB: All correspondence will be communicated via email.**

(please also keep an eye on your junk email folder)


A reserve list will be held for 6 months in which you will be placed if you are suitable for the role.


The closing date for applications will be 25th February 2020.


Please note that this recruitment campaign is managed in-house and we will not accept any third party-applications unless requested from agreed agencies.


Energia Group is an equal opportunities employer.